Who we are
Kandola LLC ("we", "us") provides Arveli: Tinnitus Relief.
Contact: developksgroup@gmail.com
The short version
• The app has no account and no sign-in.
The app stores the information you create, including journal entries and exercise completions, on your iPhone. We do not run servers that receive those records, and we cannot see them.
• The app contains no advertising, no analytics, no crash reporting, and no tracking, and no third-party software development kits.
• Subscriptions are handled entirely by Apple. We never receive your payment details.
Information stored on your device
The app stores the information you enter or generate while using it, for example:
• your sound mixes, presets, and timer choices;
• records of listening sessions (start/end times, how long sound played, per-day totals);
• check-ins, journal entries, exercise completions, reflections, notes, and a routine card you choose to write;
• lesson progress, favorite lessons, and setup answers.
This information is stored in the app's private storage on your iPhone, protected by iOS data protection. The app does not send it automatically; you can choose to export or share a copy.
Backups: after you accept the updated agreement, newer versions may include the app’s records in iCloud or computer device backups, depending on your settings; older versions excluded them. Kept summaries are excluded from device backups. Export your records from My Data and share each kept summary separately if you want copies. The app does not sync records through CloudKit.
Settings: a few simple choices — such as which reminders are on and their time, when recent and planned reminders are due, Less tracking, the loudness question, haptics, and when the app last asked for an App Store rating — are kept in the app's settings. iOS may include these settings in an iCloud or computer backup. They contain no check-ins, notes, ratings of your tinnitus, or reflections.
Reminders: reminders are optional and off until you turn them on. They are local notifications scheduled by iOS on your iPhone; nothing is sent to us. The Lock Screen shows only a short line such as "A moment for your routine." — never your check-ins, notes, or how you feel. iOS asks for notification permission only after you choose to continue from the app's explanation, and you can change it at any time in iOS Settings.
Ratings: after regular use, the app may ask iOS to show Apple's standard rating prompt. Apple decides whether it appears and handles any rating or review you give.
Lock screen: while sound is playing, the Lock Screen and Control Center show the preset name (or "Sound session"), the app name, and the timer. They never show check-ins or notes.
Purchases and subscriptions
Subscriptions are sold and managed by Apple through the App Store. Apple processes your payment and tells the app, on your device, whether you have an active subscription. We do not receive your name, email address, or payment information from Apple through the app. Apple's handling of your information is described in Apple's privacy policy: https://www.apple.com/legal/privacy/.
We may see aggregated, non-identifying sales and subscription reports that Apple provides to all developers in App Store Connect.
For App Store builds, if you allow Share With App Developers in your iPhone’s Analytics & Improvements settings, Apple may make crash data and statistics about the app available to us. TestFlight builds automatically share crash reports with developers regardless of that setting. Apple collects these reports.
Contacting support
If you email us, we receive your email address and whatever you include in your message. We use it to respond and retain correspondence while needed for the request and related follow-up, subject to applicable obligations. Contact us to request deletion. Please do not send health details you do not want us to have.
This website
This website is hosted using OpenAI Sites and Cloudflare. Hosting and delivery providers may process request and security information, such as IP address, browser details, requested page, and time, to serve and protect the site; their operational retention applies. Kandola LLC does not operate visitor-profile analytics on the site. See https://kandola.org/privacy/website for more information.
Links in the app to the cited sources, Apple's headphone safety page, and Apple's standard Terms of Use (EULA) open outside the app in your web browser, and those websites' own privacy policies apply.
What we do not do
We do not sell or rent personal information, we do not use it for advertising, and we do not track you across other companies' apps or websites.
Deleting your information
You can delete all of your data from My Data in the app, with or without a subscription. My Data also deletes individual reflections, your routine card, and kept summaries; individual check-ins can be deleted in the check-in editor. Deleting the app removes its stored data from your device. Delete all keeps only two pieces of app configuration with no personal content: when reminders were due over the last three days, and when the app last asked for a rating, so that deleting data can't cause a second reminder on the same day or an early rating request. Deleting the app removes those too. Deleting data does not cancel an App Store subscription; manage that in your Apple Account settings. To delete support emails, contact developksgroup@gmail.com. Copies already included in a device backup are not erased by deleting data in the app; manage those backups separately.
Children
The app is not directed to children under 13, and we do not knowingly collect information from children under 13.
Changes
If this policy changes, we will update the effective date above and, for significant changes, note it in the app's release notes.
Contact
Kandola LLC — developksgroup@gmail.com