Permissions and capture
Get help with screen-recording permission, screenshot access, area or window capture, and capture actions that do not complete.
Ask about captureDevelop KS Support
Two products.
One direct line.
Choose the app you are using, then start with the smallest description that can reproduce the problem. Every message reaches the studio directly.
Direct contactdevelopksgroup@gmail.com
Name the product and topic in the subject line. A short, focused message is the fastest place to begin.
Mac support · Available nowFind your way back to a working SiftFrame library.
Include your SiftFrame version, macOS version, and the last action that worked as expected. Do not attach private library material unless support specifically asks for a safe example.
Search and watched folders
Troubleshoot missing visible text, indexing, watched-folder access, recording-frame search, Timeline, or Capture Groups.
Ask about the libraryPurchase and restoration
For the one-time Pro unlock, include whether the Mac App Store shows the purchase and what happens when you try to restore it.
Ask about SiftFrame Pro
iPhone + iPad · Available nowStay close to Arveli without sending the record itself.
Arveli support can answer setup, privacy, backup, export, Apple Health, subscription, and product questions. It cannot review health records or provide medical advice.
Download and setup
Get help installing Arveli, understanding device requirements, or getting started with your private local record.
Download ArveliPrivacy and data choices
Ask about on-device storage, Apple Health permissions, encrypted backup, export, DailyMed, or where an outside service begins.
Ask a privacy questionFocused product help
Include the Arveli version, iOS or iPadOS version, and a short reproduction without personal health information.
Start a product questionBefore you send
Useful context, without the private material.
For SiftFrame
Start with app and macOS versions, the affected feature, and the result you expected. Do not attach screenshots, recordings, search results, or a library export unless a safe diagnostic is specifically requested.
For Arveli
Never email health records, health screenshots, reports, encrypted backups, recovery keys, or Apple Health data. Support cannot provide diagnosis, treatment guidance, or emergency help.
Not sure where it belongs?
Describe the outcome you need.
Name SiftFrame or Arveli, explain the point where the workflow breaks, and leave the private content out. The studio will route the question from there.
Contact Develop KS